Mary serves as the Chief Executive Officer of INS and INCC. In addition to her dual CEO role, she also serves as the editor of the Journal of Infusion Nursing. Before her appointment as CEO in 1997, Mary served the organization in a wide variety of roles at the local and national levels, including terms on the INS Board of Directors. Her role as CEO has taken Mary around the globe, where she has delivered infusion education programs to clinicians in Armenia, Brazil, China, Colombia, India, Japan, Mexico, New Zealand, and Russia to name a few and helped spread the influence of INS to our international colleagues.
Mary’s favorite travel spot is located just a mile from her home where she performs her favorite role, that of Nana to grandchildren Matthew, Aiden, and Quinn.
Chris manages INS’ operational activities including membership, education, meetings, marketing communications, certification and technology systems. He is responsible for the overall management of the INS staff and volunteer infrastructure as well as new business development. Chris began his INS career in 1995 when e-mail and the internet didn’t exist and people actually had to use a telephone to communicate. He held positions as meetings manager, director of meetings, and director of marketing before assuming his current position as executive vice president. An avid (some might suggest crazed) Boston sports fan, Chris has spent the last 15 years enjoying one Boston team championship after another while trying to convince his three equally sports-crazed adult children that life wasn’t always this wonderful.
Michelle serves as a clinical resource for the INS membership and other health care professionals. Working with the National Council on Education (NCOE), she is responsible for the clinical content development of INS’ continuing education programs in compliance with the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation (COA) criteria. An avid amateur photographer, Michelle can be found exploring the beaches, historical landmarks, and state parks of New England for the “perfect” picture.
Nancy serves as the clinical resource for the INS LEARNING CENTER. She is also responsible for the development of special educational projects and resources. Nancy has been associated with INS since its inception, holding past president and board member positions, as well as having been a member of past Standards of Practice committees. She can be found on the beaches of New England and Florida with interests in traveling, reading, and golfing.
Maria manages daily operations for INS and INCC, as well as overseeing the INS Member Services Department. In addition to ensuring your membership experience with INS is a positive one, she also serves as the staff liaison to the INS Chapter and International Affiliate programs.
Maria and her husband, Don, are the proud parents of three sons, a cat, and a somewhat overly friendly dog. Currently enrolled in an online MBA program, Maria spends much of her time writing discussion posts, research papers, and using real-world business applications from the INS and INCC experience.
Cheryl can assist you with membership, provide information on the certification exam, or put you in touch with a local chapter. There is a lot of valuable information on our Web site that she will be happy to speak with you about so that you receive the most from your membership.
Born in Portland, Oregon, Cheryl has lived in Texas, New Jersey, and Massachusetts. In her spare time she enjoys reading, her two miniature Schnauzers, and spending time with her husband Steve, daughter Kirsten, other family members, and friends. Cheryl is also an avid Patriots fan.
Amy Nickerson is INS’ newest member services associate. As a Customer Service professional, Amy is here to ensure your membership experience is a positive one. She’s always willing to help. Amy answers all inquiries with a smile in her voice. She can help you with your membership questions, and provide information about the certification process, the INS website, and how you can locate your local chapter.
When she’s not providing outstanding customer service, Amy has a daughter who keeps her busy. She’s a loyal Patriots fan and also enjoys all other Boston sports. When she’s not at INS, Amy enjoys spending time with her family, swimming, and planning her next getaway.
Maureen serves as the Infusion Nurses Certification Corporation (INCC) Senior Associate and can assist you with your questions about exam certification and recertification of your CRNI®.
In addition, Maureen serves as Senior Member Services Associate where her goal is to enhance your membership experience. She helps INS members with all needs from renewing membership to helping navigate the Web site. Feel free to contact her if you are interested in joining INS, purchasing a product, learning more about the Annual Convention, or just want more information about any of your benefits.
Maureen has four grown daughters, and she and her husband are the grandparents of three beautiful grandchildren. Maureen enjoys gardening, swimming, and flower arranging. While she loves her job at INS, she would rather be sailing on Narragansett Bay and enjoying the morning sunrise at her cottage on Prudence Island, RI.
Justin is responsible for overseeing INS' marketing efforts. He handles everything from promotional print flyers and digital material, to creating and implementing INS' marketing campaigns. He is also responsible for running INS' social media pages and making sure the marketing department runs smoothly. In 2014, Justin received his Bachelor of Science in Business Administration from Fitchburg State University in Fitchburg, MA. Before joining INS, he worked in the banking industry for several years, starting as a front-end bank teller and advancing as a marketing specialist for a midsize credit union. On a personal side, he is a huge movie buff and a bit of a nerd. When he isn’t watching movies, he enjoys spending time with his dog and playing games with his family and friends.
Susan is responsible for the administrative functions of the office, coordinating office operations including general computer issues, vendor relations, shipping, stationery, office supplies, and inventory. She also helps monitor and provide statistics for our Web site and marketing campaigns, along with working on social media campaigns: a “Jacqueline of all trades.”
Susan enjoys watching Boston sports, spending time with her family, tweeting to the masses, and traveling when she can. In her secret life she is a geek. She loves social media and the communication aspect of it all. When she has time, she works on friends’ computers to solve software/virus issues. She also enjoys going to live blues shows. Susan is also a foodie, trying new food of all shapes and sizes and is always on the hunt for a good restaurant, tweeting about her experiences along the way.
Leslie is responsible for managing the manuscript submission process for the Journal of Infusion Nursing from start to finish. She assists in manuscript selection and works with reviewers, authors, and publication staff to deliver polished, relevant content in each print issue. Leslie also manages INS’ Newsline publication as well as other INS related print materials. Prior to joining INS, Leslie served as a multimedia staff editor for a monthly RF/engineering publication. She is also a veteran news and promotions writer/producer, with 15 years’ experience in the Boston and Rhode Island television markets.
Leslie is an avid photo enthusiast and loves to create scrapbooks detailing the milestones, adventures, holidays, and activities of life with her husband and two daughters. When she’s not busy attending soccer games or dance rehearsals, Leslie enjoys catching up with family and friends, movies, shopping, and planning her family’s next getaway.
Margaret is responsible for editing and proofreading INS’ educational materials, including the Journal of Infusion Nursing and INS Newsline. She also works with authors and reviewers of the Journal and assists with article submission through our Web-based submission and review system, Editorial Manager. If you have questions about Editorial Manager, please contact Margaret.
On a personal note, Margaret loves to read. Her go-to newspapers are the Guardian, the New York Times, and the LA Times. One of her favorite writers is historian Doris Kearns Goodwin, author of Team of Rivals and No Ordinary Time. Margaret also roots for the Bruins and the Canadiens, a result of living in Canada for a few years. She shares a birthdate with the late George Harrison.
Cheryl is responsible for handling the financial aspects of INS and INCC, reconciling accounts to ensure their accuracy and reporting that information. She is a graduate of UMass Dartmouth, where she received her BS in Accounting.
Cheryl enjoys spending time with her husband, two sons, and loyal canine companion and considers herself an outdoor enthusiast whose mantra is to “get out, get active.” Her free time is spent hiking or biking with her family, taking long walks with her dog, Otto, rollerblading, as well as snowshoeing and ice skating in the winter. She is passionate about food, enjoys reading, traveling, and is a dedicated yogi. Cheryl hopes to become a yoga and Pilates instructor once she retires.
Meghan manages all activities related to the INS’ national meetings. She is responsible for exhibit space sales, advertising, and sponsorship sales, as well as attendee marketing.
Meghan received an MBA from Curry College and the designation of Certified Meeting Professional (CMP) in order to enhance the INS meeting experience. She is a firm believer that in order to have a productive day it must include coffee and chocolate. Meghan enjoys spending time with her family, watching football on Sundays, and listening to country music.
Yvonne is responsible for all logistical planning for INS
national, annual, board, and committee meetings. She assists the meetings
manager with exhibit booths, advertising, and sponsorship sales, and acts as
liaison with members of the hospitality community in each host city INS visits.
She earned her bachelor's degree from Johnson & Wales University
in 2014, with a major in event management and a minor in sommelier (the study
of wine). Yvonne worked in both the restaurant and wedding planning industries
for several years before joining INS and enjoys the atmosphere of a busy
kitchen and bustling dining room. Yvonne enjoys spending her time at her family
beach house on Cape Cod, MA, cooking extravagant meals for family and friends,
and being a beach bum whenever possible.
Jill is responsible for coordinating all educational content for INS’ national meetings. She assists the meetings and education departments with content development, faculty management, and acts as the liaison to the National Council on Education (NCOE).
Jill received her Bachelor of Science degree from Bridgewater State University in 2015. When she’s not binge-watching Netflix, Jill enjoys long days at the beach, spending time with family and friends, and taking frequent trips to the mall.