INS Team

Executive Team

Mary Alexander, MA, RN, CRNI®, CAE, FAAN
Chief Executive Officer  
(781) 440-9408 ext. 355

Mary serves as the Chief Executive Officer of INS and INCC. In addition to her dual CEO role, she also serves as the editor of the Journal of Infusion Nursing. Before her appointment as CEO in 1997, Mary served the organization in a wide variety of roles at the local and national levels, including terms on the INS Board of Directors. Her role as CEO has taken Mary around the globe, where she has delivered infusion education programs to clinicians in Armenia, Brazil, China, Colombia, India, Japan, Mexico, New Zealand, and Russia to name a few and helped spread the influence of INS to our international colleagues.

Mary’s favorite travel spot is located just a mile from her home where she performs her favorite role, that of Nana to grandchildren Matthew, Aiden, and Quinn.

Christopher Hunt
Executive Vice President  
(781) 440-9408 ext. 317

Chris works with the management team to develop strategies for new business development and overall organizational growth. Chris began his INS career in 1995 when INS did not have e-mail or the internet, and people actually had to use a telephone to communicate. He held positions as meetings manager, director of meetings, and director of marketing before assuming his current position as executive vice president. An avid and somewhat crazed Boston sports fan, Chris has spent the last 17 years enjoying one Boston team championship after another while trying to convince his three equally sports-crazed adult children that life wasn’t always this wonderful.


Marlene Steinheiser, PhD, RN, CRNI®
Director of Nursing Education
(781) 440-9408 ext. 309

Marlene serves as lead nurse planner with American Nurses Credentialing Center (ANCC) and works collaboratively with the National Council on Education (NCOE) to plan educational content for all INS conferences. She also establishes the clinical direction, content, and implementation of all educational offerings on the INS LEARNING CENTER, and serves as a clinical liaison with other nursing and health care organizations. Marlene earned her PhD from the University of Arizona with a research focus on compassion fatigue within nursing. Marlene enjoys working out, swimming laps, hiking, and scrapbooking.

Dawn Berndt, DNP, RN, CRNI®
Nurse Educator
(781) 440-9408 ext. 341

Dawn serves as INS’ infusion nurse educator. She has been an active INS member and a CRNI® since 2005. She served on INS’ National Council on Education from 2011 to 2014 and on INS’ board of directors as a director-at-large from 2017 to 2018. Before joining the INS team, Dawn worked for 13 years as a clinical nurse specialist for infusion and as nurse manager of the infusion center, the venous access team, and the nurse response team at the University of Wisconsin Hospital. Dawn holds a doctor of nursing practice degree in clinical leadership from the Henry Predolin School of Nursing at Edgewood College in Madison, Wisconsin; a master’s of nursing education from the University of Wisconsin School of Nursing; and a bachelor’s degree in nursing from the University of Phoenix in Phoenix.

Member Services

Maria Connors
Director of Operations and Member Services
(781) 440-9408 ext. 364

Maria manages daily operations for INS and INCC, as well as overseeing the INS Member Services Department. In addition to ensuring your membership experience with INS is a positive one, she also serves as the staff liaison to the INS Chapter and International Affiliate programs.

Maria and her husband, Don, are the proud parents of three sons, a cat, and a somewhat overly friendly dog. Currently enrolled in an online MBA program, Maria spends much of her time writing discussion posts, research papers, and using real-world business applications from the INS and INCC experience.

Amy Nickerson
Member Services Associate
(781) 440-9408 ext. 334

As a Customer Service professional, Amy will ensure your membership experience is a positive one. Always willing to help and answers all inquiries with a smile. Contact Amy for membership questions, the certification process and help accessing the INS website. Amy is also your Corporate Sponsor and INS Chapter liaison.

When she’s not providing outstanding customer service, Amy has a daughter who keeps her busy. She’s a loyal Patriots fan and also enjoys all other Boston sports. When she’s not at INS, Amy enjoys spending time with her family, swimming, and planning her next getaway.

Susan Richberg
Member Services Associate
(781) 440-9408 ext. 331

Susan is responsible for the administrative functions of the office, coordinating office operations including general computer issues, vendor relations, shipping, stationery, office supplies, and inventory. She also helps monitor and provide statistics for our Web site and marketing campaigns, along with working on social media campaigns: a “Jacqueline of all trades.”

Susan enjoys watching Boston sports, spending time with her family, tweeting to the masses, and traveling when she can. In her secret life she is a geek. She loves social media and the communication aspect of it all. When she has time, she works on friends’ computers to solve software/virus issues. She also enjoys going to live blues shows. Susan is also a foodie, trying new food of all shapes and sizes and is always on the hunt for a good restaurant, tweeting about her experiences along the way.

Infusion Nurses Certification Corporation

Maureen Fertitta
Senior Certification and Member Services Associate
(781) 440-9408 ext. 330

Maureen serves as the Infusion Nurses Certification Corporation (INCC) Senior Associate and can assist you with your questions about exam certification and recertification of your CRNI®. 

In addition, Maureen serves as Senior Member Services Associate where her goal is to enhance your membership experience. She helps INS members with all needs from renewing membership to helping navigate the Web site. Feel free to contact her if you are interested in joining INS, purchasing a product, learning more about the Annual Convention, or just want more information about any of your benefits.

Maureen has four grown daughters, and she and her husband are the grandparents of three beautiful grandchildren. Maureen enjoys gardening, swimming, and flower arranging. While she loves her job at INS, she would rather be sailing on Narragansett Bay and enjoying the morning sunrise at her cottage on Prudence Island, RI.


Abigail Weston
Graphic Designer
(781) 440-9408 ext. 320

Abigail is responsible for creating all collateral for INS. She designs all print-based marketing, including the bimonthly INSider publication. She also maintains the website and ensures all media is consistently branded

Abigail is a recent graduate of Stonehill College where she received her Bachelor of Arts in graphic design with a minor in communications. She hopes to one day return to school to earn her MFA and teach design. While attending Stonehill she studied abroad in Berlin, Germany where she picked up a love for the German language and German Expressionism. Originally from Maine, Abigail loves the outdoors and in the winter, you will more than likely find her on the ski slopes.

Jim Prigge
Marketing Coordinator
(781) 440-9408 ext. 310

Jim is responsible for overseeing all INS social media accounts, developing marketing metric reports, and analyzing data to help cultivate current and future INS campaigns. Jim earned his bachelor’s degree in international business from Roger Williams University in Bristol, RI. Prior to joining INS, he was employed at an event marketing company in New York City.

An avid New York sports fan, Jim was born and raised in Fair Lawn, New Jersey. He has recently taken up boxing and serves as a scout for a junior league hockey team in Wyoming. When he isn’t going viral, you can find Jim playing golf, walking his dog Kalli, expanding his record collection, or playing ice hockey. 


Leslie Nikou
Associate Managing Editor
(781) 440-9408 ext. 312

Leslie is responsible for managing the manuscript submission process for the Journal of Infusion Nursing from start to finish. She assists in manuscript selection and works with reviewers, authors, and publication staff to deliver polished, relevant content in each print issue. Leslie also oversees the editorial content of INS’ membership publication INSider, as well as other INS-related print and web materials. Prior to joining INS, Leslie served as a multimedia staff editor for a monthly RF/engineering publication. She is also a veteran news and promotions writer/producer, with more than 15 years’ experience in the Boston and Rhode Island television markets. Leslie is an avid photo enthusiast and loves to create scrapbooks detailing the milestones, adventures, holidays, and activities of life with her husband and two daughters. When she’s not busy attending soccer games or dance rehearsals, Leslie enjoys catching up with family and friends, movies, shopping, and planning her family’s next getaway. 

Margaret M. Quinlan
Publications Coordinator
(781) 440-9408 ext. 325

Margaret is responsible for editing and proofreading INS’ educational materials, including the Journal of Infusion Nursing and INS Newsline. She also works with authors and reviewers of the Journal and assists with article submission through our Web-based submission and review system, Editorial Manager. If you have questions about Editorial Manager, please contact Margaret.

On a personal note, Margaret loves to read. Her go-to newspapers are the Guardian, the New York Times, and the LA Times. One of her favorite writers is historian Doris Kearns Goodwin, author of Team of Rivals and No Ordinary Time. Margaret also roots for the Bruins and the Canadiens, a result of living in Canada for a few years. She shares a birthdate with the late George Harrison.


Cheryl Sylvia
(781) 440-9408 ext. 323

Cheryl is responsible for handling the financial aspects of INS and INCC, reconciling accounts to ensure their accuracy and reporting that information. She is a graduate of UMass Dartmouth, where she received her BS in Accounting.

Cheryl enjoys spending time with her husband, two sons, and loyal canine companion and considers herself an outdoor enthusiast whose mantra is to “get out, get active.” Her free time is spent hiking or biking with her family, taking long walks with her dog, Otto, rollerblading, as well as snowshoeing and ice skating in the winter. She is passionate about food, enjoys reading, traveling, and is a dedicated yogi. Cheryl hopes to become a yoga and Pilates instructor once she retires.


Meghan Trupiano, CMP
Meetings Manager
(781) 440-9408 ext. 335

Meghan manages all activities related to the INS’ national meetings. She is responsible for exhibit space sales, advertising, and sponsorship sales, as well as attendee marketing.

Meghan received an MBA from Curry College and the designation of Certified Meeting Professional (CMP) in order to enhance the INS meeting experience. She is a firm believer that in order to have a productive day it must include coffee and chocolate. Meghan enjoys spending time with her family, watching football on Sundays, and listening to country music.

Yvonne Drake
Meetings Coordinator
(781) 440-9408 ext. 354

Yvonne is responsible for all logistical planning for INS national, annual, board, and committee meetings. She assists the meetings manager with exhibit booths, advertising, and sponsorship sales, and acts as liaison with members of the hospitality community in each host city INS visits. She earned her bachelor's degree from Johnson & Wales University in 2014, with a major in event management and a minor in sommelier (the study of wine). Yvonne worked in both the restaurant and wedding planning industries for several years before joining INS and enjoys the atmosphere of a busy kitchen and bustling dining room. Yvonne enjoys spending her time at her family beach house on Cape Cod, MA, cooking extravagant meals for family and friends, and being a beach bum whenever possible.

Jill Cavanaugh
Conference Coordinator
(781) 440-9408 ext. 363

Jill is responsible for coordinating all educational content for INS’ national meetings. She assists the meetings and education departments with content development, faculty management, and acts as the liaison to the National Council on Education (NCOE).

Jill received her Bachelor of Science degree from Bridgewater State University in 2015. When she’s not binge-watching Netflix, Jill enjoys long days at the beach, spending time with family and friends, and taking frequent trips to the mall.