Heather Workman, BSN, RN, CRNI®

Heather Workman, BSN, RN, CRNI®

Heather Workman, BSN, RN, CRNI® is currently the field nursing supervisor at Optum Infusion Services Havertown Branch, under United Healthcare Group, servicing thousands of infusion patients each year. After earning her Bachelor of Science in Nursing from Lycoming College, her gravitation to infusion was evident. Heather began her nursing career at Alfred I. DuPont Hospital where she was first exposed to infusion therapy at the outpatient clinic. Heather developed close relationships with infusion patients and their families as she collaborated with home infusion companies to coordinate short-term and long-term therapy services. She soon realized that proper infusion care drastically affected patient outcomes. This sparked a kismet connection to home infusion for years to come as she continued to expand on infusion nursing. She took on several progressive positions as an intake case manager, home infusion field nurse, clinical coordinator and, eventually, nursing supervisor.

Out of her 23 years of nursing, Heather has dedicated 18 to infusion therapy, bringing a plethora of skills and knowledge to the field. As a nursing leader, Heather cultivates a dynamic team with equal as passion about infusion. She drives professional development and education among field nurses, allowing her to maintain high retention rates. Since becoming CRNI® certified in 2019, Heather has also encouraged several field nurses to pursue their certification.  

This past year, Heather was challenged with several projects, from successfully implementing a nurse scheduling application to the entire field team to educating, coordinating and deploying a clinical trial to combat the COVID-19 pandemic. Looking forward, Heather plans to submit an abstract for INS 2021 conference and implement a CLABSI reduction quality improvement project, while continuing to educate and inspire her team for best patient outcomes.