Meet the INS Team!
Executive Team
Mary Alexander,
MA, RN, CRNI®, CAE, FAAN
Chief Executive Officer
(781) 440-9408 ext. 355
mary.alexander@ins1.org
Mary’s favorite travel spot is located just a mile from her home where she performs her favorite role, that of Nana to grandchildren Matthew, Aiden, and Quinn.

Christopher Hunt
Executive Vice President
(781) 440-9408 ext. 317
chris.hunt@ins1.org
Chris works with the executive management team to develop strategies for new business development and overall organizational growth. Chris began his INS career in 1995 when INS did not have e-mail or the internet, and people actually had to use a telephone to communicate. He held positions as meetings manager, director of meetings, and director of marketing before assuming his current position as executive vice president.
An avid and somewhat crazed Boston sports fan, Chris has spent the last 20 years enjoying one Boston team championship after another while trying to convince his three equally sports-crazed adult children that life wasn’t always this wonderful.

Maria Connors
Director of Operations
and Member Services
(781) 440-9408 ext. 364
maria.connors@ins1.org
As part of the INS executive team, Maria works to establish INS’ strategic goals especially those related to operational objectives. She is also responsible for all human resource initiatives and key performance indicators. Maria’s role currently sees her directing all activities related to INS’ transition to a new association management system (AMS).
Maria recently completed her MBA program with a specialization in Human Resource Management. She also sat for and passed the CAE exam and was awarded the designation of Certified Association Executive. When not working she enjoys binge watching reality TV shows and spending time with her family and pets.

Education
Marlene Steinheiser,
PhD, RN, CRNI®
Director of Clinical Education
(781) 440-9408 ext. 309
marlene.steinheiser@ins1.org
Marlene works collaboratively with the INS National Council on Education (NCOE), as well as the INS education team, to set the strategic direction and development of all continuing education activities of INS including, but not limited to, CE, non-CE, live conferences, and online/digital offerings. She develops processes for and leads the development and revisions of educational resources. Marlene serves as an infusion resource for the membership and all departments within INS and develops strategic alliances with other nursing associations, healthcare organizations, colleges of nursing, and other groups who have in interest in the infusion specialty, to promote INS and increase our visibility.
Marlene received her PhD at the University of Arizona with a research focus on compassion fatigue within nursing. Marlene enjoys traveling, working out, swimming laps, hiking, and scrapbooking.

Judy Clapp,
CMP, DES
Conference Education Coordinator
(781) 440-9408 ext. 334
judy.clapp@ins1.org
Judy currently calls Baltimore home with her husband and two cats. You’ll often find her listening to Broadway musicals or 80s new wave, while trying to learn how turn her thumb green and grow her houseplant collection or playing board games.

Meetings
Meghan Trupiano,
CMP
Meetings Manager
(781) 440-9408 ext. 335
meghan.trupiano@ins1.org
Meghan received an MBA from Curry College and the designation of Certified Meeting Professional (CMP) in order to enhance the INS meeting experience. She is a firm believer that in order to have a productive day it must include coffee and chocolate. Meghan enjoys spending time with her family, watching football on Sundays, and listening to country music.

Infusion Nurses Certification Corporation
Adrienne Segundo
Certification Manager
(781) 440-9408 ext. 321
adrienne.segundo@INCC1.org
Adrienne is the Certification Manager for the Infusion Nurses Certification Corporation (INCC). She is responsible for CRNI® certification development, maintenance, and growth, as well as working with subject matter experts and INS membership volunteers toward the ongoing development of the CRNI® credential. She also ensures that certification-related activities are carried out according to accreditation standards set by the National Commission for Certifying Agencies. Adrienne has more than 19 years of association management experience, all which of which has been in certification program operations.
Adrienne and her husband Keith have two sons, James, 13, and Jonathan, 8—who are die-hard fans of the New York Mets and the Florida State Seminoles. When she’s not working, Adrienne enjoys cooking, hiking, and planning her family’s next traveling adventure.

Valerie Sanchez
Certification Administrator
(781) 440-9408 ext. 322
valerie.sanchez@incc1.org
When she’s not working to make your certification process a breeze, Valerie teaches Nia Technique® fitness classes in corporate settings to help business leaders establish a better work-life balance. She is passionate about developing corporate wellness initiatives that also inspire leaders to think and operate outside of their comfort zone. She believes in living a well-rounded life and leading by example. Valerie is a traveler, a dancing machine, and she loves to laugh.

Maureen Fertitta
Senior Certification and
Member Services Associate
(781) 440-9408 ext. 330
maureen.fertitta@ins1.org
In addition, Maureen serves as Senior Member Services Associate where her goal is to enhance your membership experience. She helps INS members with all needs from renewing membership to helping navigate the Web site. Feel free to contact her if you are interested in joining INS, purchasing a product, learning more about the Annual Convention, or just want more information about any of your benefits.
Maureen has four grown daughters, and she and her husband are the grandparents of three beautiful grandchildren. Maureen enjoys gardening, swimming, and flower arranging. While she loves her job at INS, she would rather be sailing on Narragansett Bay and enjoying the morning sunrise at her cottage on Prudence Island, RI.

Member Services
Jill Cavanaugh
Member Services Senior Associate
(781) 440-9408 ext. 363
jill.cavanaugh@ins1.org
Jill received her Bachelor of Science degree from Bridgewater State University in 2015. When she’s not binge-watching Real Housewives, Jill enjoys spending time with loved ones, online shopping, and a nice glass of “sauv b”.

Susan Richberg
Member Services Associate
(781) 440-9408 ext. 331
susan.richberg@ins1.org
Susan enjoys watching Boston sports, spending time with her family, tweeting to the masses, and traveling when she can. In her secret life she is a geek. She loves social media and the communication aspect of it all. When she has time, she works on friends’ computers to solve software/virus issues. She also enjoys going to live blues shows. Susan is also a foodie, trying new food of all shapes and sizes and is always on the hunt for a good restaurant, tweeting about her experiences along the way.

Accounting
Cheryl Sylvia
Bookkeeper
(781) 440-9408 ext. 323
cheryl.sylvia@ins1.org
Cheryl handles the accounting and financial transactions for INS, INCC, and Gardner Foundation and ensures that financial statements are accurately represented. She is a graduate of UMass Dartmouth, where she received her Bachelor of Science degree in Accounting.
Cheryl enjoys spending time with her husband and two sons and considers herself an outdoor enthusiast. She spends most of her free time hiking or biking with her family, taking long walks, as well as rollerblading, snowshoeing, and ice skating. She is passionate about food (and wine), is an avid reader, loves to travel, and is a dedicated yogi.

Marketing
Whitney Hall
Marketing Project Manager
(781) 440-9408 ext. 343
whitney.hall@ins1.org
Whitney is responsible for overseeing all INS marketing initiatives including implementing, evaluating, and refining INS’s annual overarching marketing plan and each department’s marketing campaigns. Whitney earned her bachelor’s degree in advertising from the University of Florida (Go Gators!). Whitney has over 5 years of nonprofit experience, including marketing, event planning, and fundraising.
As a native Floridian, Whitney enjoys spending time with her husband and puppy, exploring her new home of Connecticut. You can find her on Saturday’s cheering on the Florida Gators or drinking coffee with a book in hand.

Publications
Dawn Berndt,
DNP, RN, CRNI®
Clinical Education &
Publications Manager
(781) 440-9408 ext. 341
dawn.berndt@ins1.org

Leslie Nikou
Associate Managing Editor
(781) 440-9408 ext. 312
leslie.nikou@ins1.org
Leslie is responsible for managing the manuscript submission process for the Journal of Infusion Nursing from start to finish. She assists in manuscript selection and works with reviewers, authors, and publication staff to deliver polished, relevant content in each print issue. Leslie also oversees the editorial content of INS’ membership publication INSider, as well as other INS-related print and web materials. Prior to joining INS, Leslie served as a multimedia staff editor for a monthly RF/engineering publication. She is also a veteran news and promotions writer/producer, with more than 15 years’ experience in the Boston and Rhode Island television markets.
Leslie is an avid photo enthusiast and loves to create scrapbooks detailing the milestones, adventures, holidays, and activities of life with her husband and two daughters. When she’s not busy attending soccer games or dance rehearsals, Leslie enjoys catching up with family and friends, movies, shopping, and planning her family’s next getaway.

Patrick Hickey
Publications Coordinator
(781) 440-9408 ext. 325
patrick.hickey@ins1.org
Pat is responsible for copywriting and editing content for a portfolio of products, including educational resources, Webinar and Podcast materials, as well as marketing materials and other digital communications. He edits Insider Magazine and oversees printing projects for INS. Prior to joining the INS team, Pat earned his BA in Film Studies from Rhode Island College and began working in graphic communications. He has more than a decade of experience in copywriting, marketing and communications for clients in the healthcare and higher education industries.

About INS
The Infusion Nurses Society (INS) is an international nonprofit organization representing infusion nurses and other clinicians who are engaged in the specialty practice of infusion therapy.
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Contact Us
One Edgewater Drive
Suite 209
Norwood, MA 02062
Phone: (781) 440-9408
Fax: (781) 440-9409
Email: ins@ins1.org